I wish all cruise and travel companies would do this!
We are reaching out today to notify you of a change to our Tauck Air policy regarding connection times. We know that air travel can be stressful, yet it is a vital part of getting your clients to and from their Tauck journey. While we cannot control the weather, airport delays or the myriad of complications that arise with the airlines, our goal is to make it as seamless as possible, setting us all up for a successful start and end to your client’s journey.
Due to the increasing number of challenges with what the airlines refer to as “legal connections," we have decided to implement a new policy around flight connection times on Tauck air purchases. When booking Tauck Air, we will always search for direct flights. When no direct options are available, we will only offer flights with a minimum of a two hour connection between flights. If your clients wish to book flights with a shorter connection time, the Tauck reservations sales counselor will state “Tauck advises against booking any flights with less than a two hour connection, are you confirming that you would like us to book these flights for your clients?”
While delays and disruptions will always be a part of travel, it is our desire and responsibility to mitigate this as much as possible.
We are incredibly appreciative of your ongoing support and we look forward to hosting your clients on a Tauck journey in the near future. Please do not hesitate to reach out should you have any questions.
I WROTE THIS BEFORE I LEFT