We continue to work closely with CLIA and government authorities regarding the recent cruise ban in Canada. As a result, a little more time is needed to work through scenarios and to discuss options. We hope to have a more definitive plan soon; however, in the meantime, we want to remain guest-friendly by providing options to those guests currently confirmed on affected sailings.
Impacted guests and agents will be directly emailed later this afternoon and presented with these same options.
What does this mean?
At this point, we are NOT cancelling any Alaska or Northeast sailings - - - this includes sailings that 1) embark or debark from Canada ports and 2) touch on Canadian ports of call. These sailings will remain closed, restricting the ability to create new reservations.
What options are available to guests confirmed on these sailings?
Modified Lift & Shift – ( +/- 1 week from original sail date on same ship/itinerary/category next year)
Must call contact center to request L&S
125% Future Cruise Credit
Must call contact center to request FCC
Refund of amount paid
Automated tools support refund requests / Contact center is also available to assist
Stick with us - As we work through this situation, the final payment due date will be pushed to 45 days prior to sailing for those sail dates that reach Final Payment while we are exploring options and ironing out our path forward.
I WROTE THIS BEFORE I LEFT