As we continue to monitor the global health pandemic, we wanted to provide you and your clients an update on upcoming sailings departing from the U.S.
Today MSC Cruises announced a further extension of the temporary pause of our US-based sailings through to and including April 30, 2021.
This includes the following cruises:
All MSC Meraviglia and MSC Armonia sailings from Miami
All MSC Divina sailings from Orlando (Port Canaveral)
COMPENSATION
For your clients impacted by the above-mentioned cancellations, no action is necessary.
For clients that have already paid for their cruise in full, MSC Cruises USA will automatically provide a 125% Future Cruise Credit of the original cruise fare paid, excluding government fees and taxes. For any clients who have not yet made final payment on their cruise and are outside the final payment window, we will automatically provide a Future Cruise Credit for the value of their deposit PLUS 25% of the original cruise fare, excluding government fees and taxes.
Your clients impacted by the April 1 – April 30, 2021 canceled sailings from the U.S. will have until April 30, 2022 to make a new booking with their Future Cruise Credit and will be able to use it on any future sailing – including any ship and any itinerary – that is open for sale at time of booking.
The Future Cruise Credits will be sent by February 28, 2021 to the emails we have on file for all impacted sailings. In the instance we only have your agency email on file and do not have your client’s email, the Future Cruise Credit will be emailed to you so that you can then forward it to your client. Please note, any applicable prepaid items and government taxes and fees will be refunded to your client’s original form of payment.
Eight islands in 14 days on the beautiful Majestic Princess. We were impressed with the friendliness of the crew. Great and fun entertainment. I love game shows -mostly to watch-and they had the best venue for it in Princess Live. I want to do this fantastic itinerary again! St. Maarten, St. Kitts, Martinique, St. Lucia, Barbados, Trinidad, Aruba, Curaçao.
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