Dear Valued Customer,
Thank you for your recent purchase of an Allianz Travel Protection Plan. Given the current unique and evolving circumstances related to the unprecedented concern over COVID-19, we want to take this opportunity to remind you how our products and services are working to protect you both prior to your departure and while you’re enjoying your trip.
Our products do not generally cover losses caused directly or indirectly by known, foreseeable, or expected events, epidemics, or government prohibitions, warnings, or travel advisories. Nor do our products generally cover for fear of travel.
However, the plan you have purchased includes our new Epidemic Coverage Endorsement, which adds certain covered reasons that apply to specific epidemic-related situations. For example, this may include Trip Cancellation or Trip Interruption benefits, if you, your traveling companion, or a family member who is not traveling with you is diagnosed with an epidemic disease such as COVID-19.
In addition, for information about temporary accommodations that may be available to you, please read our COVID-19 coverage alert on our website at www.etravelprotection.com.
Please note, to confirm COVID-19 illness, we require a physician's diagnosis or confirmation, or the verified record of a positive molecular (e.g. PCR) or antigen COVID-19 test performed by a third party testing service provider.
Terms, conditions, and exclusions apply to all plans. The Epidemic Coverage Endorsement does not cover all epidemic-related situations or losses.All benefits are subject to maximum limits of liability, which may in some cases be subject to sublimits, day limits, and daily maximums. We encourage you to fully read your plan, including the Epidemic Coverage Endorsement, for more details. These documents were emailed to you after your purchase. You can also view your plan at www.etravelprotection.com.
CHANGES TO TRAVEL SCHEDULE
If your trip dates change, we’re happy to apply your plan coverage to another trip as long as that trip is scheduled to be completed within 770 days from the plan’s original purchase date. Please note, if you wish to move your plan’s covered trip dates to cover a new or rescheduled trip, you must update your trip dates prior to the departure date of that new or rescheduled trip and prior to any loss for which you seek coverage. Additionally, if your trip costs for your new or rescheduled trip are different than the cost of your original trip, you will need to update your plan’s coverage limits accordingly. Any change in trip cost insured for the new or rescheduled trip may result in a change in premium. If you update your plan’s trip dates to cover a new or rescheduled trip but do not adjust your limits, the original plan limits will apply to the new or rescheduled trip.
Changes to trip dates and insured trip costs can be made at www.etravelprotection.com or by calling 1-866-888-3043.
PLAN CANCELLATION AND REFUND INFORMATION
You may be eligible to cancel your plan and receive a refund of your plan cost in the following situations:
You have 15 days (or more, depending on your plan and state of residence) from the date your plan was purchased to request a refund of the cost of your plan, provided you have not started your trip or initiated a claim (see your plan for details).
Additionally, for a temporary period, we are offering refunds for the cost of your plan if your travel supplier cancels your trip due to COVID-19, as long as no payable claim has been filed under the plan. To request a plan refund due to a supplier cancellation, please call 1-866-888-3043. Refunds must be requested within 770 days of the original plan purchase date.
Unless earlier canceled or otherwise ended in accordance with its terms or the accommodations stated here, plans end 770 days after the original plan purchase date. Plans do not provide any coverage or accommodation for any loss incurred after the plan ends.
While traveling, you should take your travel insurance information with you, including plan number/details and our toll-free travel assistance phone number or access it through the Allianz TravelSmart app.
As always, we care about the safety of our customers. Our assistance team is ready to help all of our customers who need help while traveling, such as locating medical facilities or rebooking transportation. Thank you for being a valued customer.
Sincerely,
Allianz Global