This was an awful experience for my guests and I.
From Scenic -
On the 20th of February this year our computer screens globally went blank, except for a simple message advising all our core operating systems and data had been encrypted. We'd been "cyber-attacked" and after a few messages from the hackers a ransom demand was made.
I took the decision not to pay as I believe it just incentivizes these criminals to keep hacking other businesses.
What should have been a relatively short but painful nonetheless re-boot over 2 to 3 weeks, became a total system rebuild which took over nine weeks and we still have the odd "bug" to sort. However, very importantly all guest data was secure with no leaks.
During this time it was almost impossible to communicate as normal with our guests and industry partners. Timely cruise cancellations, document and flight issuance, as well as Call Center response times were all impacted very significantly.
Since that time we've been dealing with a huge backlog, while trying to employ additional staff to cope with the return to full operations... with the added challenge of COVID related absenteeism.
I WROTE THIS BEFORE I LEFT
In July of 2024 I did a 7 night tour with Backroads adventure travel. Here is a review and breakdown of that adventure!
Here are some pictures from the trip: Backroads 2024
For those of you not familiar, Backroads tours is a luxury adventure travel company that offers worldwide biking, hiking, adventure tours that incorporate top notch hotels and river cruises. In this instance, we were on AMA Waterways, the AMASonata.
To begin this trip, I took a private tour from Berlin with a stop in Dresden on the way to Prague. This took around 4.5 hours. You could also take the train or fly.
Once in Prague I checked into my hotel, Hotel Klarav a great hotel near Prague Castle. I always recommend this hotel first to people staying in Prague.
I stayed three nights in Prague, it ended up being one of my favorite cities in the world. Absolutely fantastic. While in Prague, I did a city tour on bike that included the Charles Bridge, Old town square with Tyn and St. Nicholas Churches. after riding around and seeing the sights, I met up with some of the other Backroads people to enjoy a local restaurant. The next day, a group of us did a walking tour that included Prague Castle! Ask me about Prague! Its full of adventure.
The first day of the Backroads trip departed the hotel first thing in the Morning. The bus ride was about 90 minutes, we arrived at Tittling, Germany around noon. Backroads had a beautiful lunch set up for us while they discussed safety and biking. After 26 miles of biking, we reached the ship in Vilshofen!