This was an awful experience for my guests and I.
From Scenic -
On the 20th of February this year our computer screens globally went blank, except for a simple message advising all our core operating systems and data had been encrypted. We'd been "cyber-attacked" and after a few messages from the hackers a ransom demand was made.
I took the decision not to pay as I believe it just incentivizes these criminals to keep hacking other businesses.
What should have been a relatively short but painful nonetheless re-boot over 2 to 3 weeks, became a total system rebuild which took over nine weeks and we still have the odd "bug" to sort. However, very importantly all guest data was secure with no leaks.
During this time it was almost impossible to communicate as normal with our guests and industry partners. Timely cruise cancellations, document and flight issuance, as well as Call Center response times were all impacted very significantly.
Since that time we've been dealing with a huge backlog, while trying to employ additional staff to cope with the return to full operations... with the added challenge of COVID related absenteeism.
Hey All! Lots of fun stuff happening starting Nov 1 on this page. I need to see lots of posts and lots of activity on this page so we have a lot of momentum for 2027!
First things first - Most new posts - $50 gift card of your choice!
Random giveaway - $10 coffee cards at random times on random days!
Refer a new subscriber? $500 on board credit on your next cruise (must book a new cruise and after they book a cruise as well. (Must subscribe for 3 years Other restrictions apply) (all rules will be posted by Nov 5.)
Write a new article - $100 on board credit on your next cruise (min 250 words with picture)
Book on the 2028 Hosted cruise and bring a friend (new cabin new guest of acescruising)? (announcement coming) $1000 on board credit (restrictions apply)
More to come!!!
MOST AIRLINES WILL SAY THIS NOT JUST BA - At British Airways your safety and security are always our top priority.
As a reminder, all power banks (portable charging devices) and spare batteries must be carried in your hand baggage and must not be packed in checked baggage. This requirement helps ensure the safety of everyone on board and supports the safe transportation of lithium battery-powered devices.
We recommend checking your baggage before you travel to ensure any power banks or spare batteries are packed in your cabin bag.
For further information on travelling with batteries and electronic devices, please visit ba.com/liquids-and-restrictions.
Once on board, power banks must not be stored in overhead lockers. Please keep your power bank with you at your seat, where it remains easily accessible throughout the flight.
Thank you for your cooperation, and we look forward to welcoming you on board.
British Airways
I WROTE THIS BEFORE I LEFT