This was an awful experience for my guests and I.
From Scenic -
On the 20th of February this year our computer screens globally went blank, except for a simple message advising all our core operating systems and data had been encrypted. We'd been "cyber-attacked" and after a few messages from the hackers a ransom demand was made.
I took the decision not to pay as I believe it just incentivizes these criminals to keep hacking other businesses.
What should have been a relatively short but painful nonetheless re-boot over 2 to 3 weeks, became a total system rebuild which took over nine weeks and we still have the odd "bug" to sort. However, very importantly all guest data was secure with no leaks.
During this time it was almost impossible to communicate as normal with our guests and industry partners. Timely cruise cancellations, document and flight issuance, as well as Call Center response times were all impacted very significantly.
Since that time we've been dealing with a huge backlog, while trying to employ additional staff to cope with the return to full operations... with the added challenge of COVID related absenteeism.
We had two beautiful stops in Greece so far; the islands of Crete and Santorini. Crete was new to us and we loved seeing the enormous groves of olive trees as we drove from village to village. On Santorini we opted for a tour that included Akrotiri, and it was fascinating! If you're interested in archeology and history it's well worth a visit.
I WROTE THIS BEFORE I LEFT