This was an awful experience for my guests and I.
From Scenic -
On the 20th of February this year our computer screens globally went blank, except for a simple message advising all our core operating systems and data had been encrypted. We'd been "cyber-attacked" and after a few messages from the hackers a ransom demand was made.
I took the decision not to pay as I believe it just incentivizes these criminals to keep hacking other businesses.
What should have been a relatively short but painful nonetheless re-boot over 2 to 3 weeks, became a total system rebuild which took over nine weeks and we still have the odd "bug" to sort. However, very importantly all guest data was secure with no leaks.
During this time it was almost impossible to communicate as normal with our guests and industry partners. Timely cruise cancellations, document and flight issuance, as well as Call Center response times were all impacted very significantly.
Since that time we've been dealing with a huge backlog, while trying to employ additional staff to cope with the return to full operations... with the added challenge of COVID related absenteeism.
Eight islands in 14 days on the beautiful Majestic Princess. We were impressed with the friendliness of the crew. Great and fun entertainment. I love game shows -mostly to watch-and they had the best venue for it in Princess Live. I want to do this fantastic itinerary again! St. Maarten, St. Kitts, Martinique, St. Lucia, Barbados, Trinidad, Aruba, Curaçao.
In March of 2024, I took a cruise aboard the Scarlet Lady, the first ship in the Virgin Voyages fleet, Here is my quick review of that cruise and ship!